Front Gate Tickets has developed a new feature showing fans the full price of a ticket, including fees, from the moment they start shopping to checkout. This feature is already enabled for events in select US states including New York (effective August 29, 2022), Tennessee (effective June 29, 2023), Canada, and other international markets where all-in pricing is mandatory. All-in pricing will continue to roll out across the US as states pass legislation. Starting October 1, 2023 all events in Connecticut will be required by law to display the all-in price across all events. Event promoters in other states may turn all-in pricing on at their discretion.

How are ticket prices and fees determined?

When it comes to festival tickets, promoters decide how they want to sell their tickets on the Front Gate Tickets marketplace. This includes setting and adjusting the face value prices, determining how many tickets to sell, and when to put them on sale.

In any case, ticket fees (which can include a service fee, order processing fee, taxes, and the occasional delivery fee) are determined by and shared between Front Gate Tickets and the event promoters.

What is the face value price of a ticket?

Face value refers to the price of the ticket (before fees and taxes are added). Promoters set the face value ticket price, and often keep the amount. They can also decide to change that price at any time.

Why am I seeing all-in pricing on some events?

In the case of events utilizing all-in pricing, you will see the face value price and fees upfront. It will be up to the promoter to decide whether to use Front Gate Tickets’ All-In Pricing feature.

What do the different fees mean?

Ticket fees (which can include a service fee, order processing fee, and the occasional delivery fee) are shared between Front Gate Tickets, promoters, and other parties who have a hand in making live events happen.

Here’s a detailed breakdown of each type of fee:

Service Fee: Service fees can include payment processing fees and additional fees that are shared between parties that help make the event happen. This commonly includes venues, promoters, and Front Gate Tickets. A service fee is charged once per ticket.

As a ticketing vendor selected by the promoter, Front Gate Tickets’ portion covers the costs of the technology, people, and resources needed to provide a safe and secure ticket-buying experience. It also covers the equipment and support we provide venues with, helping them to manage their box office and seamlessly get everyone into the venue on event day.

Other than the Service Fee, here are other types of fees that may apply:

Order Processing Fee: This fee is charged once per order and is shared between promoters or teams and Front Gate Tickets. Order processing fees do not apply to in-person box office purchases.

Delivery Fee: For some events, tickets are mobile and delivered directly to your Front Gate Tickets account for free — so your phone is your ticket. But delivery methods can vary from event to event, and you may have the option to choose physical delivery, which includes a fee. Front Gate Tickets may profit in cases where the delivery fee exceeds the final cost of the delivery method.

In addition to fees collected, the total cost of the ticket also includes applicable city, state, and local taxes.