*If you purchased ticket insurance, please check your policy information to determine whether your policy is under Allianz or Go Ready Insurance. If your policy is under Go Ready, please refer to the information below. If your policy is under Allianz, please click here.

If you purchased Secure Ticket™ and need to submit a reimbursement request, please contact Go Ready's third-party administrator, Co-Ordinated Benefit Plans:

Toll-Free (Within U.S. & Canada):  1-833-682-6818.

Otherwise, for general coverage questions, non-claims related, contact Go Ready's Secure Ticket™ Department at 1-800-554-3028 or email at frontgate@goreadyinsurance.com.

Please note:

• Secure Ticket™ must be purchased during the initial purchase. You cannot add Secure Ticket™ to an existing order. No exceptions. 
• The Secure Ticket™ fee is nonrefundable. No exceptions. 
• If you are participating in a Layaway Plan, you will pay for Secure Ticket™ in your initial payment, though Secure Ticket™ will not be valid until the layaway plan is paid in full.
• Secure Ticket™ is not offered for all events or festivals. If Secure Ticket™ is available for your event, you will be given the option to add it to your order during checkout. 
• Secure Ticket™ does not guarantee a refund. You must file a refund request and you will be notified if your reimbursement claim is approved once the review is complete.
• Please do not contact Front Gate Tickets Customer Service for information on an existing reimbursement claim. Your assigned Secure Ticket™ Representative will assist you with any inquiries.