What is a waitlist?

When a show is not currently on sale (ex: pre-sale or a sold out show), the promoter may choose to use a waitlist to offer tickets that aren’t available to the public.

Do all shows have a waitlist?

No, not every event will offer a waitlist.

How do I sign up for the waitlist?

While viewing your event’s ticketing page, log in to your Front Gate Tickets account. Click on the “YOUR ACCOUNT” tab at the top of the page. If a waitlist is available for the event you are interested in, you will see “WAITLIST” in your account options.

Once you click WAITLIST, you will see a list of ticket options available to request.

(The tickets and prices listed below are hypothetical)

Select your desired ticket and click “Request.” The following prompt should pop up. If you don’t see anything, make sure you have pop-ups enabled.

You will be prompted to update your Payment Method and Shipping Address in the following steps.

Once your request is submitted, you will receive an email confirmation summarizing your request.

Please note there is no way to estimate how long it will take to be next in line. There is no guarantee that you will receive an offer to purchase waitlist tickets.

If tickets become available to purchase and your request is approved, you will be sent a waitlist confirmation. Please review this confirmation to ensure that your information is still correct. Unless you opt out of your request by the date listed in your email confirmation, you will then be charged the full amount requested to your stored Payment Method.

*Please review your stored payment method. Since only one payment method can be saved to your Front Gate account at a time, any layaway purchases made for an FGT event might have overwritten the payment method you entered at the time of the request.

Upon payment, you will receive an Order Receipt and your order will be delivered to your stored Shipping Address if the purchase was made during the event’s shipping timeline.

Is there a waitlist fee?

Some events may utilize a waitlist fee. If there is a fee, this will only be charged if your request for waitlisted tickets is approved. You will NOT be asked to pay a fee upfront when making the request.

Am I guaranteed a ticket if I’m on the waitlist?

No. Signing up for the waitlist grabs a spot in line but does not guarantee that tickets will be available at a later date.

How many tickets can I request on the waitlist?

The cap for waitlist tickets varies by event. Use the quantity toggle to select your desired number of waitlist tickets in your request.

Can I request more than one type of ticket?

You can now add multiple items to your waitlist request! Please note: If your waitlist request is approved, ALL items on the request will be purchased. Please only request what you intend to purchase if your request is offered.

Is there a layaway plan for waitlist tickets?

Currently, layaway is not available for waitlist tickets. You will be charged full price at time of purchase.

Once I’m on the waitlist, when will waitlist tickets be offered?

Waitlist tickets will be released as they become available. You will receive the waitlist offer when your turn comes up, should they become available. You are not guaranteed an offer to purchase tickets.

Will waitlist tickets be mailed to me or will they be placed at will call?

If your festival offers shipping, waitlist tickets will ship if they were purchased before the shipping cutoff for your event. If your tickets are purchased too late to ship for your event, they can be picked up at the box office / will call window.

Some festivals only offer Digital Delivery. If your festival is set to Digital Delivery, your tickets will be emailed to the email address provided on your account. Most often, Digital Delivery passes are not sent out until the week of the festival. If you have Digital Delivery passes and haven't received them by the time your event starts, please seek assistance at the box office.

How do I access my waitlist request in my Front Gate Tickets account?

Log into your Front Gate Tickets account. Click on “YOUR ACCOUNT” at the top of the page. Then select “WAITLIST.”

Can I cancel my waitlist request if I change my mind?

Yes, you can cancel your request at any time by logging into your Front Gate Tickets account then selecting “Waitlist” under the “Your Account” tab. 

Under your request confirmation, you will see a “Cancel Request” button. Please be sure you wish to cancel your request before doing so. Cancelling your request cannot be undone. Pricing and availability of waitlist items may vary if you decide to opt back in at a later time.  

Once you’ve canceled your request, you will receive an email confirmation of the cancellation, and you will no longer see this request in your account.

Can I update my payment method after I make the request?

Yes, you can update your request at any time by logging into your Front Gate Tickets account and selecting “Waitlist” under the “My Account” tab.

Can I update my shipping address after I make the request?

Yes, you can update your request at any time by logging into your Front Gate Tickets account and selecting “Waitlist” under the “My Account” tab.