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Front Gate Tickets Help
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General Event Info
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FAQs
Layaway Plans
Refunds
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No refunds or exchanges. All sales are final. No refunds or exchanges for tickets purchased through this website will be made. Each Promoter may have additional policies regarding refunds or exchanges.
- For any questions or concerns regarding When We Were Young’s additional policies, please contact the festival directly by emails info@whenwewereyoungfestival.com.
Delivery Information
- This year, ALL admission types will be mailed as wristbands via UPS or USPS
- Packages usually ship 2 to 4 weeks prior to When We Were Young
- Multiple orders will be shipped individually
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Update your shipping address before it’s too late - CLICK HERE AND SELECT MANAGE ORDER
- You will receive an email with tracking information when your order has left our facility
- Please do not worry if others receive their package before you as we will continue to ship for several weeks
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Didn’t get your wristband? If returned to us, we will attempt to contact you to reship your package - If the package was not returned to us, or it is too late to reship, you can pick up your order at the event box office. Check the event FAQ HERE for hours and location closer to the event date.
Waitlist Delivery Information
- If you have an order that processed via waitlist, but your delivery method is unclear, please note that it will move to the correct delivery method based on the above information
Contact Information
Festival Information