Order Questions

I just received a UPS notification, but the address is wrong. Jan 15, 2014 11:34AM CST

If your tickets have already been sent out or a UPS label has been created, we can reroute them, but UPS will ... read more

I placed the order as print pass delivery, but I haven’t received my print pass. Jan 15, 2014 11:38AM CST

In most cases, print passes are delivered immediately after purchase to the e-mail address on file. (some prin... read more

I haven't received my tickets in the mail yet. May 19, 2014 05:57PM CDT

Most tickets (not all) ship from our offices within 48 hours after purchase, unless you selected expedited shi... read more

I have a passcode (or promocode). How do I use it? Feb 10, 2016 09:18AM CST

You may have a passcode/promocode for a promotional offer. This article will demonstrate how to use a valid pa... read more

I need to update my shipping address. (Boston Calling) Dec 22, 2017 11:42AM CST

You may have moved recently or would like your order shipped to a different address. You can now update your s... read more

Managing an Order Not in Your Order History (Boston Calling) Mar 28, 2018 11:02AM CDT

If you are trying to update your shipping address and your order is not in your order history, have no fear, y... read more

Lost Lands 2018 Jan 12, 2018 04:25PM CST

Sept. 14th 16th, 2018 | http://www.lostlandsfestival.com/ | Legend Valley, Thornville, OH Get your tickets... read more

Official Electric Forest Ticket Exchange 2018 Feb 07, 2018 06:07PM CST

Please note, the wristband exchange is only valid for these ticket types: General Admission, Maplewoods Admiss... read more

Fort Rock 2018 Wristband Registration Mar 09, 2018 04:43PM CST

All VIP purchasers for this year’s festival will receive a uniquely coded RFID wristband as proof of access fo... read more

Carolina Rebellion 2018 May 23, 2018 04:51PM CDT

May 4th, 5th, 6th | http://carolinarebellion.com/ | Concord, North Carolina Get Your Tickets! Lock in... read more