Order Questions

Do you offer Handicapped Accessible seating or ADA accommodations? Jan 15, 2014 11:34AM CST

Generally all venues are handicapped accessible and provide support for anyone needing ADA accommodations. Ple... read more

When does the band go on? Jan 15, 2014 11:34AM CST

We are always able to publish a door time for an event, but generally we don't have the specific set list for ... read more

I just received a UPS notification, but the address is wrong. Jan 15, 2014 11:34AM CST

If your tickets have already been sent out or a UPS label has been created, we can reroute them, but UPS will ... read more

I placed the order as print pass delivery, but I haven’t received my print pass. Jan 15, 2014 11:38AM CST

In most cases, print passes are delivered immediately after purchase to the e-mail address on file. (some prin... read more

How do I place an order under someone else's name? Jan 15, 2014 11:38AM CST

Our system does not verify the name on the card. Therefore, you can enter any name into the "Cardholder" field... read more

I haven't received my tickets in the mail yet. May 19, 2014 05:57PM CDT

Most tickets (not all) ship from our offices within 48 hours after purchase, unless you selected expedited shi... read more

Managing an Order Not in Your Order History. (Electric Forest) Jan 14, 2017 03:44PM CST

If you are trying to update your shipping address and your order is not in your order history, have no fear, y... read more

I have a passcode (or promocode). How do I use it? Feb 10, 2016 09:18AM CST

You may have a passcode/promocode for a promotional offer. This article will demonstrate how to use a valid pa... read more

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    Austin, Texas 78760

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