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Order Questions

I just received a UPS notification, but the address is wrong. Jan 15, 2014 11:34AM CST

If your tickets have already been sent out or a UPS label has been created, we can reroute them, but UPS will ... read more

I placed the order as print pass delivery, but I haven’t received my print pass. Jan 15, 2014 11:38AM CST

In most cases, print passes are delivered immediately after purchase to the e-mail address on file. (some prin... read more

I haven't received my tickets in the mail yet. May 19, 2014 05:57PM CDT

Most tickets (not all) ship from our offices within 48 hours after purchase, unless you selected expedited shi... read more

Managing an Order Not in Your Order History. (Electric Forest) Dec 06, 2017 08:46AM CST

If you are trying to update your shipping address and your order is not in your order history, have no fear, y... read more

I have a passcode (or promocode). How do I use it? Feb 10, 2016 09:18AM CST

You may have a passcode/promocode for a promotional offer. This article will demonstrate how to use a valid pa... read more

EDC Las Vegas 2018 Nov 27, 2017 11:32AM CST

Las Vegas Motor Speedway | https://lasvegas.electricdaisycarnival.com/ | May 18, 19 & 20, 2018​ Get yo... read more

I need to update my shipping address. (Boston Calling) Dec 22, 2017 11:42AM CST

You may have moved recently or would like your order shipped to a different address. You can now update your s... read more

Managing an Order Not in Your Order History (Boston Calling) Dec 22, 2017 01:21PM CST

If you are trying to update your shipping address and your order is not in your order history, have no fear, y... read more

Botanica Event Update Jan 12, 2018 04:26PM CST

After careful consideration, Botanica Festival has decided to make the inaugural Botanica Music Festival a sin... read more

Bonnaroo 2018 Jan 12, 2018 04:25PM CST

Manchester, TN - https://www.bonnaroo.com - June 7-10, 2018 Get your tickets! Lock in your admission by pu... read more