Order Questions

I keep getting declined because of a billing address mismatch, what do I do? Jun 07, 2013 05:38PM CDT

All orders processed through our system must pass an address verification system. In order for the payment to ... read more

I don’t want to pay service fees, can I buy them directly at the event? May 27, 2014 01:03PM CDT

Generally all service fees are charged in person at the box office, over the phone, and online. Over the phone... read more

How do I cancel or get a refund on my order? Nov 02, 2017 04:07PM CDT

Unfortunately, if an event is not cancelled or rescheduled, we cannot offer a refund to you. All sales are fi... read more

How do I update the name for will call pick up on my order? May 27, 2014 01:34PM CDT

Most events (not all) allow for Will Call name changes. Please email us with your 8-digit order number, the la... read more

Why are there service fees? Feb 25, 2014 08:24PM CST

​In most situations, a service fee is always added to the price of the ticket. We make every effort to keep th... read more

Can I exchange/upgrade my tickets? Jan 15, 2014 11:32AM CST

All sales are final and tickets are non-refundable and non-exchangeable after purchase. In most cases, we do a... read more

I purchased a ticket from another website, can you tell me if it’s valid? Jan 15, 2014 11:33AM CST

If you buy a print-at-home ticket, wristband, or hard ticket from an unauthorized vendor or source, we can not... read more

The show is tonight and I can not print my tickets. Dec 28, 2017 02:06PM CST

Please contact customer service at 512.674.9300. If it is outside of our normal business hours, please take yo... read more

Do you offer Handicapped Accessible seating or ADA accommodations? Jan 15, 2014 11:34AM CST

Generally all venues are handicapped accessible and provide support for anyone needing ADA accommodations. Ple... read more

When does the band go on? Jan 15, 2014 11:34AM CST

We are always able to publish a door time for an event, but generally we don't have the specific set list for ... read more