Order Questions

The billing information or phone number is wrong on my order. Aug 13, 2014 12:17PM CDT

If your order processed successfully and you received a confirmation receipt, your billing address will not ef... read more

What kind of credit cards do you accept? Do you accept PayPal? Gift Cards? Nov 03, 2017 11:12AM CDT

We accept most major debit/credit cards including international cards. Paypal is available for select events. ... read more

I keep getting declined because of a billing address mismatch, what do I do? Jun 07, 2013 05:38PM CDT

All orders processed through our system must pass an address verification system. In order for the payment to ... read more

I don’t want to pay service fees, can I buy them directly at the event? May 27, 2014 01:03PM CDT

Generally all service fees are charged in person at the box office, over the phone, and online. Over the phone... read more

How do I cancel or get a refund on my order? Nov 02, 2017 04:07PM CDT

Unfortunately, if an event is not cancelled or rescheduled, we cannot offer a refund to you. All sales are fi... read more

How do I update the name for will call pick up on my order? May 27, 2014 01:34PM CDT

Most events (not all) allow for Will Call name changes. Please email us with your 8-digit order number, the la... read more

Why are there service fees? Feb 25, 2014 08:24PM CST

​In most situations, a service fee is always added to the price of the ticket. We make every effort to keep th... read more

Can I exchange/upgrade my tickets? Jan 15, 2014 11:32AM CST

All sales are final and tickets are non-refundable and non-exchangeable after purchase. In most cases, we do a... read more

I purchased a ticket from another website, can you tell me if it’s valid? Jan 15, 2014 11:33AM CST

If you buy a print-at-home ticket, wristband, or hard ticket from an unauthorized vendor or source, we can not... read more

The show is tonight and I can not print my tickets. Jan 15, 2014 11:33AM CST

Please contact customer service at 888 512 SHOW. If it is outside of our normal business hours, please take yo... read more

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  • Call Us: 512.674.9300
    Our friendly support team is available:
    Monday - Sunday, 9 a.m. to 9 p.m. CST, for email assistance, and Monday - Saturday, 9 a.m. to 9 p.m. CST and Sunday 9 a.m. to 6 p.m. CST, for phone assistance.

    P.O. Box 18058
    Austin, Texas 78760

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