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Order Questions

What is Will Call? Sep 08, 2016 01:01PM CDT

Will Call is available for patrons booking outside of the country in which the event will take place, and is t... read more

Secure Ticket™ Sep 08, 2016 01:02PM CDT

If you purchased Secure Ticket™ and need to submit a refund request, please refer to this link. Please note,... read more

Why was my order declined? May 27, 2014 11:47AM CDT

There are several reasons why orders can be declined. Most declines are a result of the expiration date or the... read more

Can I split my payment method during checkout? Aug 13, 2014 12:23PM CDT

Unfortunately we are unable to split payments during checkout. All orders must be processed on one card. read more

I have a confirmation receipt and the charge is on my account but there’s no order under my order history. May 23, 2014 04:10PM CDT

If you were not logged in during purchase, your order will not be logged in your order history. Unfortunately,... read more

I’m not sure if my order went through successfully. Jun 07, 2013 05:41PM CDT

All successfully processed orders will generate a receipt to your email address (some receipts may go to your ... read more

I’ve placed multiple orders for the same artist/event, can I combine my shipping fees? May 23, 2014 06:00PM CDT

Unfortunately we are unable to combine shipping fees on orders that are placed separately. If you have multipl... read more

How do I download my digital ticket? Nov 27, 2017 02:49PM CST

Digital Delivery is a very convenient method for receiving your tickets. With Digital Delivery your tickets ar... read more

The billing information or phone number is wrong on my order. Aug 13, 2014 12:17PM CDT

If your order processed successfully and you received a confirmation receipt, your billing address will not ef... read more

What kind of credit cards do you accept? Do you accept PayPal? Gift Cards? Nov 03, 2017 11:12AM CDT

We accept most major debit/credit cards including international cards. Paypal is available for select events. ... read more

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    P.O. Box 18058
    Austin, Texas 78760

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