Order Questions

What is Will Call? Sep 08, 2016 01:01PM CDT

Will Call is available for patrons booking outside of the country in which the event will take place, and is t... read more

Secure Ticket™ Sep 08, 2016 01:02PM CDT

If you purchased Secure Ticket™ and need to submit a refund request, please refer to this link. Please note,... read more

Why was my order declined? May 27, 2014 11:47AM CDT

There are several reasons why orders can be declined. Most declines are a result of the expiration date or the... read more

Can I split my payment method during checkout? Aug 13, 2014 12:23PM CDT

Unfortunately we are unable to split payments during checkout. All orders must be processed on one card. read more

How to Purchase Tickets for Both Weekends. (Electric Forest) Nov 22, 2016 03:09PM CST

Thank you for your interest in attending Electric Forest! Electric Forest is now 2 weekends. First Weekend: Ju... read more

Why isn't my Loyalty code working? (Electric Forest) Nov 23, 2016 06:52PM CST

You've received a Loyalty On Sale code? Great! This article will demonstrate how to use a valid pass-code. Pas... read more

I have a confirmation receipt and the charge is on my account but there’s no order under my order history. May 23, 2014 04:10PM CDT

If you were not logged in during purchase, your order will not be logged in your order history. Unfortunately,... read more

I’m not sure if my order went through successfully. Jun 07, 2013 05:41PM CDT

All successfully processed orders will generate a receipt to your email address (some receipts may go to your ... read more

I’ve placed multiple orders for the same artist/event, can I combine my shipping fees? May 23, 2014 06:00PM CDT

Unfortunately we are unable to combine shipping fees on orders that are placed separately. If you have multipl... read more

How do I download my digital ticket? Aug 27, 2014 12:24PM CDT

Digital Delivery is a very convenient method for receiving your tickets. With Digital Delivery your tickets ar... read more

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