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How do I reset my password?

Last Updated: Dec 02, 2016 10:39AM CST
In order to reset your password, you must first visit your purchase account's website. For instance, Austin City Limits Music Festival links are https://aclfest-weekend1.frontgatetickets.com/ for ACL Weekend One and https://aclfest-weekend2.frontgatetickets.com/ for ACL Weekend Two. Please note, updating your account password will update the account for all FGT event purchase logins. An easy way to locate your purchase account's website is to visit the festival/event page and click on a purchase/buy link.

Once at your purchase account website, look for the Sign-in button. After selecting Sign-in, please select the Forgot Password button. You will be prompted to enter your login email, and you will be sent a reset your password email to your login email address. Please follow the directions in the email to reset your password.

If you have not received a password email, please check your spam or junk folders. If you still do not see it in these alternative folders, you may have tried to create an account when account sign ups were disabled. You will be able to sign up for an account after you add the tickets to your cart.

Please note: An account is not required for purchase, unless it is specified or you want to use a layaway plan.


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