Why was my order declined?

Last Updated: May 27, 2014 11:47AM CDT
There are several reasons why orders can be declined. Most declines are a result of the expiration date or the security code being entered incorrectly, an incorrect billing address (AVS mismatch), or just straight declines from your bank. 

We may be able to view the declined order and reference the error coding. Please contact us with the 8-digit reference number (if possible), or we can try to search for the declined order by your name, phone number, or email address.

If the declines persist, you will need to call your financial institution for more information.

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