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Managing an Order Not in Your Order History (Boston Calling)

Last Updated: Mar 28, 2018 11:02AM CDT
If you are trying to update your shipping address and your order is not in your order history, have no fear, you can now update your shipping address with the "Manage Order" feature. In this article, we will show you how to edit a shipping address using the Manage Order feature.

Please be cautious and do not access any sites that are not associated with bostoncalling.com or frontgatetickets.com.


Step 1: First, visit your Boston Calling Purchase Account website HERE.
 
We recommend bookmarking your site for future easy-access!
 
Step 2: Next, select the "Manage Order" button located in the top-middle of the webpage on a desktop, and the third option on the menu for mobile devices. 


 
Step 3: A box will appear. Enter the email address you listed on your order, your 8-digit order number, and the phone number listed at purchase, and select "Look Up."
 

 
Step 4: If the information you entered is correct, your order detail will appear. Scroll down. At the bottom of the page, there will be an edit button next to your shipping address. Select "Edit."
 

 
Step 5: Enter in your updated shipping address, and then select update. When your update is successful, you will be presented with green text confirming your update and you are done!
 


 
If you are having trouble updating your shipping address online, we can also assist over the phone or by email. Please give us a call at 888.512.SHOW​ or email us. Our hours are Monday through Friday, 10 a.m. to 10 p.m. EST, and Sunday 10 a.m. to 7 p.m. Please make sure to have your 8-digit order number, the last 4 digits of the card used to purchase or telephone number if purchased with PayPal, and the new address listed in your email contact or handy if you contact us by phone.


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