Managing an Order Not in Your Order History. (ACL)

Last Updated: Nov 20, 2017 10:15AM CST
If you are trying to update your shipping address and your order is not in your order history, have no fear, you can now update your shipping address with the "Manage Order" feature. In this article, we will show you how to edit a shipping address using the Manage Order feature.

Please be cautious and do not access any sites that are not associated with aclfestival.com or frontgatetickets.com.

Step 1: First, visit your ACL Purchase Account website, by selecting the appropriate link below: 
We recommend bookmarking your site for future easy-access!

Step 2: Next, select the "Manage Order" button located in the top-left corner.

Step 3: A box will appear. Enter the email address and phone number you listed on your order and your 8-digit order number, and select "Look Up."

Step 4: If the information you entered is correct, your order detail will appear. Scroll down. At the bottom of the page, there will be an edit button next to your shipping address. Select "Edit."

Step 5: Enter in your updated shipping address, and then select update. When your update is successful, you will be presented with green text confirming your update and you are done!

If you are having issues using this method, please email us with your 8-digit order number, the last 4 digits of the card used to purchase, and your new address, so we may assist.

Please note, we cannot update addresses after the shipping label is printed for the order.

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