I need to retry a failed payment. (ACL)

Last Updated: Nov 20, 2017 09:56AM CST
The failed payment, it happens, but you have the convenience of retrying a failed payment from your ACL Purchase Account!

In this article, we will show you how to retry a failed payment. 

Step 1: First, visit your ACL Purchase Account website. Select the appropriate link to log-in.
We recommend bookmarking your site for future easy-access!
Step 2: Once at your purchase account website, look for the Sign In button, and sign-in.

If you logged in through Facebook during your purchase, please continue to log-in through Facebook.

Step 3: Next, select Order History

Step 4: Then, find your Layaway Plan order, and select Manage Layaway Plan.

Step 5: On this page, you will see your payment schedule. The status reads Failed, and there is a Retry button near the declined payment. You will also have the option to Pay Order In Full too. Please select the Retry button. When your payment is successful, you will receive an email receipt.

If you wish to be charged the remaining balance, you can select Pay Order In Full.

You will need to update your stored card first, if you received a new one recently, or edit your billing address if it has changed.

We can also help you retry your payment via telephone, if needed, at 512.674.9300. Our business hours are Monday - Saturday, 9 a.m. - 9 p.m. CST. Please make sure to have your 8-digit order number and the last 4 digits of the credit card on file.

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