I need to retry a failed payment. (Electric Forest)

Last Updated: Jan 15, 2017 08:14AM CST
The failed payment, it happens, but you do have the convenience of retrying your failed payment within your purchase account. In this article, we will show you how to retry your failed payment. 

Please note: Your order is subject to cancellation if your payment is not successfully processedMaking sure your payments are successful is 100% the customer's responsibility. 



Step 1: First, visit your Electric Forest Purchase Account website. Select the link based on your weekend purchase:
 
We recommend bookmarking your site for future easy-access!
 
 

Step 2: Once at your purchase account website, look for the Sign In button, and sign-in. 
 
The Sign In box will appear. Next, enter your log-in information and log-in. If you logged in through Facebook during your purchase, please continue to log-in through Facebook.
 
If you forgot your password, select the Forgot Password tab and send yourself a verification email.
 


Step 3: Next, find and select Your Account on the menu bar, then Order History.


Step 4: Then, find your layaway order, and select Manage Layaway Plan.
 
 

 
Step 5: On this page, you will see your payment schedule. The status reads Failed, and there is a Retry button near the declined payment. You will also have the option to Pay Order In Full too. Please select the Retry button. When your payment is successful, you will receive an email receipt.


If you wish to be charged the remaining balance, you can select Pay Order In Full.
 
 
You will need to update your stored card first, if you received a new one recently, or edit your billing address if it has changed.
 
We can also help you retry your payment via telephone, if needed, at 888.512.SHOW(7469). Our business hours are Monday - Saturday, 10 a.m. - 10 p.m. EST. Please make sure to have your 8-digit order number and the last 4 digits of the current card on file.


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