I need to update my shipping address. (ACL)

Last Updated: Nov 20, 2017 10:00AM CST
You may have moved recently or would like your order shipped to a different address. You can now update your shipping address under your Austin City Limits Music Festival Purchase Account! This article will demonstrate how to update your shipping address on an order that is under your Order History. 

If you do not have your order in your Order History, please contact us with your 8-digit order number, the last 4 digits of the card used to purchase, and the new address, so we may help you update.

Please note: We cannot update a shipping address after the shipping label for the order has printed. 

Step 1: First, visit your ACL Purchase Account website. Please select the appropriate link to log-in:
We recommend bookmarking your site for future easy-access!

Step 2: Next, look for the Sign In button, and sign-in!

If you logged in through Facebook during purchase, please continue to log-in through Facebook.

Step 3: Next, find and select Your Account in the top-center of the page to open the drop menu. Please select Order History

Step 4: Now, locate the order you would like to update, and select View Order Detail.

Step 5: Scroll down, and on the bottom left you will see the Shipping Address. Select Edit next to the Shipping Address section.

Step 6: After selecting Edit, you may enter the new shipping address. After entering the new shipping address, select Save. You will receive green text confirming your update, as well as an email confirmation. 

If you are having trouble updating your shipping address online, we can also assist over the phone or by email. Please give us a call at 512-674-9300 or email us. Our hours are Monday through Friday, 9 a.m. to 9 p.m. CT. Please make sure to have your 8-digit order number, the last 4 digits of the card used to purchase, and the new address in your email or ready when you call. 

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