Find answers to our top trending questions, event updates, and more
- I need to retry a failed payment. (EDC Las Vegas)
- Coachella 2016
- Electric Forest 2016
- My card was charged, but the order was declined.
Get answers about a specific order or find out how to print your tickets
- Why was my order declined?
- Secure Ticket™
- It says my billing address did not match and my order was declined, but I am still being charged.
- I have a confirmation receipt and the charge is on my account but there’s no order under my order history.
Update your credit card or addresses and make other changes to your account
- I need to update my shipping address. (Coachella)
- I need to update my shipping address. (Electric Forest)
- I need to update my email address. (Electric Forest)
- Managing an Order Not in Your Order History. (Coachella)
View the payment plan policy and get answers to your payment plan questions
- I need to update my stored card. (EDC Las Vegas)
- Why was my Payment Plan canceled?
- I’ve decided that I want to pay off my balance in full, how do I do that?
- I need to update my stored card. (Electric Forest)