Support Home
Top FAQ this week
Find answers to our top trending questions, event updates, and more
- ACL Music Festival 2016
- Escape 2016
- It says my billing address did not match and my order was declined, but I am still being charged.
- I haven't received my tickets in the mail yet.
Order Questions
Get answers about a specific order or find out how to print your tickets
- Why was my order declined?
- Secure Ticket™
- I have a confirmation receipt and the charge is on my account but there’s no order under my order history.
- What is Will Call?
Update Account
Update your credit card or addresses and make other changes to your account
- I need to update my shipping address. (ACL)
- Managing an Order Not in Your Order History. (ACL)
- I need to update my shipping address. How do I update?
- I need to update my stored card. (ACL)
Layaway Plan FAQ
Get answers to your layaway plan questions
- Why was my Layaway Plan canceled?
- I need to retry a failed payment. (VOODOO)
- I need to update my stored card. (VOODOO)
- I need to retry a failed payment. (ACL)
- Have a question? Email Us
-
Chat Us:
Call Us: 888.512.SHOW (7469)Our friendly email support team is available:
Monday - Sunday, 9 a.m. to 9 p.m. CST, Phone Assistance Monday - Saturday 9 a.m. to 9 p.m. CST
P.O. Box 18058
Austin, Texas 78760
Front Gate Tickets Home
About Front Gate Tickets