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Top FAQ this week
Find answers to our top trending questions, event updates, and more
- I need to update my shipping address. (Lollapalooza)
- I haven't received my tickets in the mail yet.
- It says my billing address did not match and my order was declined, but I am still being charged.
- Electric Forest 2018
Order Questions
Get answers about a specific order or find out how to print your tickets
- What is Will Call?
- Secure Ticket™
- Why was my order declined?
- Can I split my payment method during checkout?
Update Account
Update your credit card or addresses and make other changes to your account
- I need to update my billing address. (EDC Las Vegas)
- I need to update my stored card. (EDC Las Vegas)
- I need to update my stored card. (Carolina Rebellion)
- I need to update my stored card. (Electric Forest)
Layaway Plan FAQ
Get answers to your layaway plan questions
- I’ve decided that I want to pay off my balance in full, how do I do that?
- I need to retry a failed payment. (ACL)
- Why was my Layaway Plan canceled?
- My monthly payment was supposed to be taken out, but I do not see it on my account?
- Have a question? Email Us
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Call Us: 888.512.SHOWOur friendly support team is available:
Monday - Sunday, 9 a.m. to 9 p.m. CST, for email assistance, and Monday - Saturday, 9 a.m. to 9 p.m. CST and Sunday 9 a.m. to 6 p.m. CST, for phone assistance.
P.O. Box 18058
Austin, Texas 78760
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