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Top FAQ this week
Find answers to our top trending questions, event updates, and more
- The Frendly Gathering
- Coachella 2015
- Carolina Rebellion 2015
- I need to update my shipping address. (Coachella)
Order Questions
Get answers about a specific order or find out how to print your tickets
- Why was my order declined?
- I’m not sure if my order went through successfully.
- Ticket Protection
- How do I download my digital ticket?
Update Account
Update your credit card or addresses and make other changes to your account
- Find Your Festival Account
- I need to update my shipping address. How do I update?
- I need to update my stored card. (Carolina Rebellion)
- I need to update my shipping address. (ACL)
Payment Plan FAQ
View the payment plan policy and get answers to your payment plan questions
- I need to retry a failed payment. (Coachella)
- I would like to pay-in-full. (Coachella)
- What is the payment plan policy?
- Can I cancel my payment plan and get my money back?
- Have a question? Email Us
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Call Us: 888.512.SHOW (7469)Our friendly support team is available:
Monday - Saturday, 9 a.m. to 9 p.m. CST
P.O. Box 40878
Austin, Texas 78704
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