ACL Music Festival:
All ACL Music Festival orders with mail delivery have shipped. If you do not receive your order within 48 hours of the event, please email us.
Find answers to our top trending questions, event updates, and moreView All
Get answers about a specific order or find out how to print your tickets
- Why was my order declined?
- It says my billing address did not match and my order was declined, but I am still being charged.
- I have a confirmation receipt and the charge is on my account but there’s no order under my order history.
- I’m not sure if my order went through successfully.
Update your credit card or addresses and make other changes to your account
- I need to update my stored card. (Coachella)
- I need to update my shipping address. (ACL)
- Managing an Order Not in Your Order History. (Coachella)
- Managing an Order Not in Your Order History. (ACL)
View the payment plan policy and get answers to your payment plan questions
- I need to retry a failed payment. (Coachella)
- Why was my Payment Plan canceled?
- I’ve decided that I want to pay off my balance in full, how do I do that?
- My monthly payment was supposed to be taken out, but I do not see it on my account?