Find answers to our top trending questions, event updates, and moreView All
Get answers about a specific order or find out how to print your tickets
- Why was my order declined?
- It says my billing address did not match and my order was declined, but I am still being charged.
- I have a confirmation receipt and the charge is on my account but there’s no order under my order history.
- I’m not sure if my order went through successfully.
Update your credit card or addresses and make other changes to your account
- I need to update my stored card. (Coachella)
- I need to update my shipping address. (ACL)
- Managing an Order Not in Your Order History. (Coachella)
- Managing an Order Not in Your Order History. (ACL)
View the payment plan policy and get answers to your payment plan questions
- I need to retry a failed payment. (Coachella)
- Why was my Payment Plan canceled?
- I’ve decided that I want to pay off my balance in full, how do I do that?
- My monthly payment was supposed to be taken out, but I do not see it on my account?