Coachella - Important Shipping Information:
The official deadline for Coachella shipping address updates was February 15th. We can no longer update Coachella shipping addresses for both weekends. Weekend Two orders started shipping last week. Once your order is shipped, you will receive tracking information to the email address listed on your order. If your package is shipping to an old address, we recommend contacting your local post office to either arrange pick-up at the local post office or to enable mail-forwarding. If you do not receive your order by the week of your event, please contact us.
Find answers to our top trending questions, event updates, and more
- My card was charged, but the order was declined.
- Stagecoach Shipping FAQ
- Coachella 2015
- Stagecoach 2015
Get answers about a specific order or find out how to print your tickets
- Why was my order declined?
- I’m not sure if my order went through successfully.
- Secure Ticket™
- Ticket Protection
Update your credit card or addresses and make other changes to your account
- I need to update my stored card. (ACL)
- Managing an Order Not in Your Order History. (Coachella)
- Find Your Festival Account
- I need to update my shipping address. How do I update?
View the payment plan policy and get answers to your payment plan questions
- I need to retry a failed payment. (ACL)
- What is the payment plan policy?
- My monthly payment was supposed to be taken out, but I do not see it on my account?
- Can I cancel my payment plan and get my money back?