Lollapalooza Announcement:
Lollapalooza is almost here! All orders have shipped. If you do not have your order 48 hours prior to the event, please contact us. Once you receive your order, please register your wristband. We cannot wait to see you at the festival!
Support Home
Order Questions
Get answers about a specific order or find out how to print your tickets
- Why was my order declined?
- I’m not sure if my order went through successfully.
- Ticket Protection
- It says my billing address did not match and my order was declined, however I am still being charged.
Update Account
Update your credit card or addresses and make other changes to your account
- I need to update my stored card. (Coachella Festival)
- I need to update my shipping address. How do I update?
- I need to update my stored card. (Stagecoach Festival)
- When I sign in, I can't see my order history.
Payment Plan FAQ
View the payment plan policy and get answers to your payment plan questions
- My credit card information (expiration date, card number) or my billing address has changed since I placed my order, how do I update?
- What is the payment plan policy?
- I’ve decided that I want to pay off my balance in full, how do I do that?
- My monthly payment was supposed to be taken out, but I do not see it on my account?
- Have a question? Email Us
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Call Us: 888.512.SHOW (7469)Our friendly support team is available:
Monday - Saturday, 9 a.m. to 9 p.m. CST
P.O. Box 40878
Austin, Texas 78704
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