Find answers to our top trending questions, event updates, and more
- EDC Las Vegas 2016
- I need to update my stored card. (EDC)
- Coachella 2016
- My card was charged, but the order was declined.
Get answers about a specific order or find out how to print your tickets
- Why was my order declined?
- It says my billing address did not match and my order was declined, but I am still being charged.
- I have a confirmation receipt and the charge is on my account but there’s no order under my order history.
- I’m not sure if my order went through successfully.
Update your credit card or addresses and make other changes to your account
- I need to update my stored card. (Coachella)
- I need to update my shipping address. (Coachella)
- I need to update my billing address. (Coachella)
- Managing an Order Not in Your Order History. (Coachella)